Trouble Handling Webhook Timeouts in High Traffic Scenarios

API and Webhooks
1

Hello,

Has anyone faced issues with webhook timeouts when handling a large number of API calls simultaneously? I am noticing that some of my webhook responses are timing out / not being processed correctly during peak traffic. :upside_down_face:

I have reviewed the documentation; but I couldn’t find specific guidelines on optimizing performance in such cases.

I have already tried increasing server capacity and adjusting timeout settings; but the problem persists intermittently.

Could this be related to how the webhook retries are configured; or is there a known issue with the API handling high volumes of data? I have checked guidance on handling webhook timeouts and improving performance splunk documentation guide but still need help .

Any advice for managing timeouts or improving webhook reliability in high-traffic environments would be greatly appreciated.

Thank you! :slightly_smiling_face:

2

You can inspect webhooks of any installed addon by going it the “Webhooks” section in the context menu of the addon itself.

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From there you can choose an event type and select “Details”. All hooks that have triggered in the last 7 days will be displayed there and you can expand each section to see the response details, and even re-trigger if necessary.

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This way you investigate what the response is and debug the possible issues with handling.

If you have a problem with any specific event, feel free to share the details.