Webhook Event Delays and Inconsistent Triggering

Hello

I’ve integrated Cake Marketplace’s API with webhooks to track order status updates in real-time. However, I’ve noticed that some webhook events are delayed by several minutes, while others don’t seem to trigger at all.

This inconsistency makes it difficult to maintain accurate synchronization between my system and the marketplace.

I’ve already verified that my endpoint is reachable and logging incoming requests. There are no rate limits being hit, and other API calls work fine. Is there a known issue with webhook reliability, or do I need to adjust my implementation (e.g., using retries or polling as a fallback)?

Any advice on improving webhook performance and debugging failed events would be really helpful. Checked Webhooks - CAKE.com Marketplace Documentation Machine Learning guide related to this and found it quite informative.

Has anyone else experienced this issue? If so, what steps did you take to ensure more reliable webhook delivery? Looking forward to any insights!

Thank you!!

Hi Jalac,

Could you send which webhooks events are delayed and which didn’t trigger at all so we can investigate it easier?

It would also mean a lot if you could send me you workspace id, user id and id of the add-on.

We are currently in the process of improving the webhooks but even without it, the webhooks should work.